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Showing posts with the label Client Management

Process of Structuring the Client Problem

Structuring a client problem effectively is key to delivering impactful solutions. Here's a clear framework you can use to break down and structure a client problem, especially in a consulting context: 🔍  1. Understand the Context Client Background : Industry, size, market position, recent changes. Stakeholders : Who is involved or impacted? What are their goals? Business Objectives : What is the client trying to achieve? ❓  2. Define the Problem Statement Symptoms vs. Root Cause : Distinguish between what’s happening and why it’s happening. Problem Statement : A concise, specific articulation of the issue (e.g., “Sales have declined by 15% in the last two quarters despite increased marketing spend.”) 📊  3. Break Down the Problem (Issue Tree or MECE Framework) Use a structured approach like: MECE (Mutually Exclusive, Collectively Exhaustive) : Break the problem into non-overlapping, compreh...

What is MECE ?

MECE  stands for  Mutually Exclusive, Collectively Exhaustive . It’s a powerful problem-structuring principle used in consulting, strategy, and analysis to break down complex problems into clear, manageable parts. 🔹  Mutually Exclusive Each category or item in your breakdown should be  distinct —no overlaps. ✅ Good: "Online sales", "Retail sales", "Wholesale" ❌ Bad: "Online sales", "Digital marketing", "Retail" (overlaps possible) 🔹  Collectively Exhaustive All parts together should  cover the entire problem space —nothing should be left out. ✅ Good: If you're analyzing revenue, include  all  sources (e.g., product sales, subscriptions, services). ❌ Bad: Leaving out a revenue stream like "consulting services" would make it incomplete. ✅  Why MECE Matters Clarity : Avoids confusion and duplication. Efficiency : Helps teams divide a...